Mad Rush

Yesterday was a crazy rush for time.
Adrenalin shot up to an all time high for a short 5 min.

Why?!

Xiaomei aka Angel, our only manicurist for now was off yesterday. She needed a break to de-stress a little. It was this day that Murphy's law came back with a vengeance.

After lunch, there were calls for apoointments on Saturday and a customer who brought her family to try our services. This kind, sweet lady was nice and she called in advance like a 2 hrs ago to inform us, she could have just walked in with her family like that but she didn't, she bothered to make that call and asked if Xiaomei was there. We were so grateful that she gave us ample time to prep since Xiaomei was on leave.

Without further ado, I whipped out my LCD dead Nokia 6300 phone and started to try to call Xiaomei when I could not even see the number or name from my contacts. Imagine the adrenalin pumping frustration. After like 6 wrong calls, I thank God for his blessings, I manage to get her and told her to hail a cab and rush to the shop. Of course, we reimbursed her immediately for the cab fare. We do not ill treat our employees.

We were all happy after the kind lady left since she made another appointment with us again on sat. I presumed we have met her standards of service and the type of products she would like. I must make sure we keep improving ourselves and at least maintain at this level.

I guess the happiest person is Xiaomei. She felt appreciated and did not mind rushing down just to chat with her customer even for less than half an hour when she was doing her foot fish spa. I think we have to devise a better plan of human resources in case of this kind of adrenalin pumping situations happen again. It's bad for my poor heart and tired brain.